After a traffic accident in Eastern Cape, disputes arise over who is at fault, whether your insurer must pay, and how to claim from the Road Accident Fund (RAF). Knowing the correct steps protects your legal rights and maximises your claim.
Step 1. At the scene, call emergency services if anyone is injured. Gather details: driver names, ID/licence numbers, vehicle registration, insurance details, and witness contacts.
Step 2. Take photographs of all vehicles, the scene, road markings, and injuries.
Step 3. Report the accident to the nearest SAPS station in Eastern Cape within 24 hours and obtain an accident report number (CAS number).
Step 4. Notify your insurer within the period specified in your policy (usually 24–48 hours) and submit a formal claim.
Step 5. If you were injured by another driver's negligence, lodge a claim with the Road Accident Fund. Claims for serious injuries (general damages) must be submitted within 3 years; claims for loss of income or medical expenses within 2 years.
Step 6. If the other party disputes fault, obtain an independent accident reconstruction report and consult an attorney about the relative apportionment of negligence.
📋 CCMA: Gqeberha (Port Elizabeth) CCMA (041 506 5000) or East London CCMA (043 721 3600)
⚖️ Legal Aid SA: Legal Aid South Africa — Gqeberha (041 506 5200) or East London (043 721 3600)
🏛️ High Court: Eastern Cape Division of the High Court — Gqeberha (041 408 5111) and Makhanda (046 603 8000)
🏢 Magistrates' Courts: Gqeberha, East London, Makhanda, Mthatha, Aliwal North, and other magistrates' courts
🏠 Rental Housing Tribunal: Eastern Cape Rental Housing Tribunal (040 609 5150)
The Eastern Cape has significant rural land rights issues, high ESTA dispute rates, and widespread challenges with government service delivery. Rural access to courts is a key concern.