After a traffic accident in Gauteng, disputes arise over who is at fault, whether your insurer must pay, and how to claim from the Road Accident Fund (RAF). Knowing the correct steps protects your legal rights and maximises your claim.
Step 1. At the scene, call emergency services if anyone is injured. Gather details: driver names, ID/licence numbers, vehicle registration, insurance details, and witness contacts.
Step 2. Take photographs of all vehicles, the scene, road markings, and injuries.
Step 3. Report the accident to the nearest SAPS station in Gauteng within 24 hours and obtain an accident report number (CAS number).
Step 4. Notify your insurer within the period specified in your policy (usually 24–48 hours) and submit a formal claim.
Step 5. If you were injured by another driver's negligence, lodge a claim with the Road Accident Fund. Claims for serious injuries (general damages) must be submitted within 3 years; claims for loss of income or medical expenses within 2 years.
Step 6. If the other party disputes fault, obtain an independent accident reconstruction report and consult an attorney about the relative apportionment of negligence.
📋 CCMA: Johannesburg CCMA (011 377 6650) or Pretoria CCMA (012 843 1000)
⚖️ Legal Aid SA: Legal Aid South Africa — Johannesburg (011 877 2000) or Pretoria (012 325 1726)
🏛️ High Court: Gauteng Division of the High Court (Johannesburg: 011 335 0082 | Pretoria: 012 315 0868)
🏢 Magistrates' Courts: Johannesburg, Pretoria, Randburg, Soweto, Midrand, and other magistrates' courts
🏠 Rental Housing Tribunal: Gauteng Rental Housing Tribunal (011 355 4000)
Gauteng has the highest volume of labour disputes, housing evictions, and consumer complaints in the country. Multiple CCMA regional offices serve the province.