Schools in Gauteng have a legal duty of care towards learners. Bullying — physical, verbal, or cyberbullying — that a school fails to address may constitute a breach of that duty. Parents have remedies through the school, the Department of Education, and the courts.
Step 1. Document every incident — dates, what happened, witnesses, any injuries. Photograph injuries if applicable.
Step 2. Report the bullying in writing to the class teacher and then to the principal. Keep copies of all correspondence.
Step 3. Request a meeting with the School Governing Body (SGB) if the principal does not act within 5 school days.
Step 4. If the school fails to act, report the matter in writing to the Gauteng Department of Education district office.
Step 5. For severe or criminal bullying (assault, sexual harassment), open a case at your local police station and contact social services.
Step 6. Seek a protection order at the Magistrates' Court if the bully is another learner who continues to threaten your child off school grounds.
📋 CCMA: Johannesburg CCMA (011 377 6650) or Pretoria CCMA (012 843 1000)
⚖️ Legal Aid SA: Legal Aid South Africa — Johannesburg (011 877 2000) or Pretoria (012 325 1726)
🏛️ High Court: Gauteng Division of the High Court (Johannesburg: 011 335 0082 | Pretoria: 012 315 0868)
🏢 Magistrates' Courts: Johannesburg, Pretoria, Randburg, Soweto, Midrand, and other magistrates' courts
🏠 Rental Housing Tribunal: Gauteng Rental Housing Tribunal (011 355 4000)
Gauteng has the highest volume of labour disputes, housing evictions, and consumer complaints in the country. Multiple CCMA regional offices serve the province.