ZAPD coordinates services for persons with disabilities in Zambia, enforces disability rights laws, and handles discrimination complaints. It can investigate and recommend remedial action against employers or service providers.
The Zambia Agency for Persons with Disabilities is established under the Persons with Disabilities Act No. 6 of 2012. ZAPD's mandate is to promote, protect, and coordinate matters relating to persons with disabilities. Functions: advising government on disability policy; coordinating support services (rehabilitation, assistive devices, vocational training); monitoring compliance with the Persons with Disabilities Act; investigating complaints of discrimination against persons with disabilities; and recommending remedial action. Persons with disabilities have the right to: equal access to education, employment, health, and public services; reasonable accommodation in the workplace; accessibility in public buildings; and freedom from harassment and discrimination. To file a complaint: contact ZAPD offices in Lusaka or any provincial office. ZAPD can investigate and recommend action; enforcement can also be pursued through the ZHRC or courts.
A wheelchair user is denied entry to a government office because there is no ramp. He files a complaint with ZAPD. ZAPD issues an order requiring the building to install accessibility features within six months.
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