Zambia's regulatory body responsible for enforcing competition law and protecting consumers from deceptive, misleading, and exploitative business practices.
The Competition and Consumer Protection Commission (CCPC) is established under the Competition and Consumer Protection Act and is responsible for: preventing anti-competitive business conduct, protecting consumers from misleading advertising and deceptive practices, ensuring goods and services meet minimum quality standards, and investigating consumer complaints. Consumers can file complaints at ccpc.co.zm or visit a CCPC office. The Commission can order refunds, impose fines, and pursue prosecution.
A Zambian consumer buys a mobile phone that stops working within a week. The seller refuses to replace it. The consumer files a complaint with the CCPC. The Commission investigates and orders the seller to provide a replacement within 14 days or face a fine.
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