Nigerian Consumer Law

FCCPC (Federal Competition and Consumer Protection Commission)

Nigeria's federal agency responsible for enforcing competition law and protecting consumers from deceptive, unfair, and exploitative business practices.

Legal Definition

Established by the Federal Competition and Consumer Protection Act (FCCPA) 2018, the FCCPC replaced the Consumer Protection Council. It has broad powers to investigate businesses, issue compliance notices, impose fines, and initiate prosecution. Consumers can file complaints at fccpc.gov.ng or via the dedicated portal. The Commission also monitors prices in essential goods and services.

📖 Constitutional / Statutory Basis: Federal legislative powers under the Exclusive Legislative List (trade and commerce)

Practical Example

A Lagos consumer buys a refrigerator that breaks down within two weeks. The seller refuses to replace or refund it. The consumer files a complaint with the FCCPC. The FCCPC investigates and orders the seller to provide a replacement within 14 days, or face sanctions.

Frequently Asked Questions

How do I file a consumer complaint with the FCCPC in Nigeria?

File online at fccpc.gov.ng, email complaints@fccpc.gov.ng, or visit the FCCPC office in Abuja. Include: your name, the trader's details, a description of the problem, and any supporting evidence (receipts, photos, correspondence). Complaints are free.

Can the FCCPC help with bank charges in Nigeria?

Yes. The FCCPC has jurisdiction over financial services consumer complaints. However, the Central Bank of Nigeria's Consumer Protection Department (cbn.gov.ng) is often the faster route for banking-specific issues.

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