Kenya's Consumer Protection Act 2012 gives consumers the right to quality goods, honest dealing, and clear disclosure. Defective goods entitle the buyer to repair, replacement, or refund. The Consumer Protection Advisory Committee handles complaints.
The Consumer Protection Act, 2012 (No. 46 of 2012) provides comprehensive consumer rights in Kenya, administered by the Competition Authority of Kenya. Key rights: **Right to quality goods (ss. 41–42)**: A supplier warrants that goods are of acceptable quality, fit for purpose, and match descriptions. If goods are defective, the consumer may require repair, replacement, or a full refund. **Right to honest dealing (s. 39)**: Suppliers must not engage in misleading, unconscionable, or deceptive conduct. **Right to disclosure (ss. 23–24)**: Before or at the point of sale, the supplier must provide all material information in plain language — including price, terms, and any limitations. **False representations (ss. 12–13)**: Misleading price representations and false advertising are prohibited. **Product safety and liability (ss. 32–33)**: Suppliers are liable for harm caused by goods that fail to meet general safety requirements, whether or not negligence is shown. **Complaints (s. 63)**: A consumer who alleges a violation may lodge a complaint with the Consumer Protection Advisory Committee, which has power to investigate and order remedies including refunds and compensation. Complaints can also be filed with the Competition Authority of Kenya.
A customer buys a blender that stops working after one use. The shop refuses a refund, claiming it was misused. Under sections 41–42 of the Consumer Protection Act, the customer is entitled to repair, replacement, or refund for defective goods. She files a complaint with the Consumer Protection Advisory Committee.
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