A business refuses to refund or replace a defective product, claiming the sale is final.
Premiumfoundational8 minutes
The Situation
What They Said
“All sales are final. Once you leave this store, it is your problem. We don't do refunds.”
A consumer who purchased a defective or misrepresented product is refused a refund or replacement by a store invoking a 'no refunds' policy.
The Fallacy
Store Policy Overriding Statutory Rights
A business may set its own internal policies — but those policies may not override rights granted by legislation. Consumer protection laws give consumers specific rights to returns, repairs, and refunds for defective goods that no store notice or policy can remove. A 'no refunds' sign in a shop window cannot strip a consumer of their statutory rights. The seller's internal rules are subordinate to the law.
What the Law Says
Your Legal Foundation
Ley de Defensa del Consumidor
art. 11 de la Ley 24.240 — Consumer refund rights
“Article 11. — Guarantees. When non-consumable movable goods are marketed as established by the [law]...”
The store's 'no refunds' policy cannot override the legal guarantee for defective or misrepresented products. The consumer is entitled to a refund or replacement as provided by law.
What Scripture Says
God's Word on This
Leviticus 19:35-36 (NET)
“You must not do injustice in the regulation of measures of length, weight, or volume. You must have accurate balances, accurate weights.”
God commanded fair dealing in commercial transactions. A business that takes money for goods it knows to be defective, then refuses remedy, is committing the kind of commercial injustice God has always condemned.
Proverbs 20:23 (NET)
“The Lord abhors differing weights, and dishonest scales are not good.”
The principle of honest commerce — delivering what was promised and paid for — is a core value in Scripture. Consumer protection law is the modern expression of this ancient standard.
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You Know the Law — But Do You Know What to Say?
Reading your rights is one thing. Using them under pressure — calmly, correctly, in the right words — is what actually protects you. Members get the scripted rebuttal for this exact situation: what to say first, what to say if they push back, the tone to use, and the constitutional provision to cite. Practise out loud with audio until it's automatic.