Understanding your right to a full deposit refund under the Rental Housing Act
A deposit is held as security against damage caused by the tenant, not as payment for the normal deterioration that happens to any property over time. Wear and tear — such as minor paint fading, carpet compression from furniture, or small nail holes — is the landlord's cost of doing business. A landlord cannot legally deduct for wear and tear from a deposit.
After you respond, they may push back with these arguments. Members get the full rebuttal for each.