A public or private body refuses to provide records or information a person is entitled to.
Institutions often treat all their records as confidential by default — but this is not what the law requires. In many legal systems, there is a right of access to records held by public and private bodies. The default position is access — not secrecy. A body that wishes to refuse access must identify a specific, lawful ground for refusal. 'It is confidential' is not a sufficient reason unless a specific statutory exemption applies and is properly invoked.
After you respond, they may push back with these arguments. Members get the full rebuttal for each.