National Credit Act 34 of 2005
Sections 70–73 — Consumer Credit Information and Adverse Listings
“A credit bureau may not accept information that is inaccurate, incomplete, out of date, or misleading. A credit provider must notify a consumer before submitting adverse consumer credit information, and must give the consumer a reasonable opportunity to dispute the information.”
Before a creditor can list you negatively at a credit bureau, they must give you advance notice and an opportunity to dispute the debt. If you dispute the amount, dispute that you owe it at all, or the debt is prescribed, an adverse listing cannot lawfully be made for the disputed portion. A listing made without proper notice is unlawful. You can dispute a listing directly with the credit bureau.
National Credit Act 34 of 2005
Section 71 — Consumer's right to challenge and correct credit information
“A consumer may apply to a credit bureau to have information that is inaccurate, incomplete, out of date, or misleading corrected. The credit bureau must investigate and respond within 20 business days.”
If you find an adverse listing that is incorrect — including a listing placed without proper notice, a listing for a prescribed debt, or a listing for an amount you dispute — you can apply directly to the credit bureau for its removal. The bureau must investigate within 20 business days. You can also report unlawful listings to the National Credit Regulator.